Contact details
Email: support@centshield.com
Include your device type, iOS or Android version, and a short description of what happened so we can respond faster.
Support
If something is not working the way you expect, start here. This page covers the most common support flows for CentShield and gives Apple reviewers a stable public support URL.
Typical help topics
We can help with purchase restoration, subscription access, app crashes, message scoring issues, and privacy questions.
Response time
Support requests are usually reviewed within 2 business days. Complex billing or app-store issues may take longer when platform review is involved.
Before you email us
These quick checks solve most issues without waiting for support.
Subscription did not unlock
Open the app and use the restore purchases option. If access still does not appear, email support with the store platform and the approximate purchase date.
Billing or cancellation
Apple App Store and Google Play manage billing directly. You can cancel or manage your subscription from your device store settings.
App crashed
Reopen the app, note what screen you were on, and send that context to support. If you are on TestFlight, include the build number.
Message scoring looks wrong
Send a description of the result and why it seemed off. If you share message content, remove private information first.
Subscription help
CentShield Pro is billed through the app store on your device.
Apple App Store
Use your iPhone or iPad subscription settings to manage renewals, cancellations, and payment methods for iOS purchases.
Google Play
Use the Google Play subscriptions screen on Android to update renewal status, payment methods, and cancellations.
Restore access
If you already paid and Pro does not appear, open CentShield and tap the restore purchases action before contacting support.